Refund policy

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contact@crazeverse.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contact@crazeverse.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

WARRANTY

For any product or part that may become defective within 30 days, we offer a free replacement.

If any product or part becomes defective after 30 days of delivery (while still within the product’s warranty period of 2 years), we will offer a free replacement, and you will only have to cover the shipping costs.

Warranty Period

2-year manufacturer's warranty from the date of purchase. 

The warranty only covers defects of products caused by manufacturing. It does not cover regular wear and tear, including but not limited to, accidental damage, breakage due to abuse, improper usage, water damage, etc. The Warranty also does not cover any cosmetic packaging damage that may be caused through shipping of goods to the customer.