Shipping policy
AUSTRALIA SHIPPING
We ship within Australia using Amazon AU FBA, the estimated time of arrival is 1 - 5 business days.
Shipping Cost: All shipping charges are made by our carriers - based on weight + location.
*Note: shipping speeds can be delayed past the stated ones and they are only an estimate. we do not have control over any carrier-related delays.
EUROPE SHIPPING
We ship within Europe using a French carrier, the estimated time of arrival is 1 - 5 business days. Varies depending on the location of delivery.
Shipping Cost: All shipping charges are made by our carriers - based on weight + location.
Customs can delay a package for a number of days. Please check your tracking number and answer your email or phone if your local carrier contacts you. If you think your package is stuck or lost, let us know by contacting us and we will help investigate.
Some countries may experience delay or gaps in tracking notices. This is normal and the package usually arrives just fine. If you notice that there have been no tracking updates for a while, bear in mind that in most cases, the package still arrives without any issues. If, however, that does not happen and you have not received the package 45 days from the day of shipment, Please Contact us at: Contact@Crazeverse.com
WORLDWIDE SHIPPING
We ship internationally using a French carrier, the estimated time of arrival is 5 - 8 business days. Varies depending on the location of delivery.
Shipping Cost: All shipping charges are made by our carriers - based on weight + location.
Customs can delay a package for a number of days. Please check your tracking number and answer your email or phone if your local carrier contacts you. If you think your package is stuck or lost, let us know by contacting us and we will help investigate.
Some countries may experience delay or gaps in tracking notices. This is normal and the package usually arrives just fine. If you notice that there have been no tracking updates for a while, bear in mind that in most cases, the package still arrives without any issues. If, however, that does not happen and you have not received the package 45 days from the day of shipment, Please Contact us at: Contact@Crazeverse.com
DUTIES AND FEES:
Due to the complexity of international laws and taxes, we do not include those fees in orders. You will be contacted by your local delivery courier for any and all local customs and duties on your order.
We are required by law to disclose the full value of the package contents and cannot alter this value.
Failure to pay for import customs or refusal of the order will result in the items being shipped back to us. If the order is sent back to us, then you are responsible for the original product price, shipping expenses, as well as any additional duties, fees, customs or taxes incurred in shipping the package back to us.